Oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.
Broad state reach across 8 jurisdictions.
Run a free EOI assessment against current DHA cut-offs.
“CALL OR CONTACT CENTRE WORKERS respond to telephone, Internet and email inquiries and complaints about an organisation's goods and services, and promote the goods and services.”
Used for skilled visa lists lodged with the Department of Home Affairs.
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)
1 direct PR route, 0 provisional regional routes (convert via 191), and 0 temporary work visas.
Pathways that lead directly to Australian permanent residency
Provisional visa for regional employer sponsorship. 3-year commitment with a clear pathway to permanent residence via 191.
Live, work, and study in a regional area — lead to PR via 191
No skilled regional (provisional) pathway currently open.
Short to medium-term visas — some offer a PR pathway
No temporary work & training pathway currently open.
A snapshot of how many people are competing for this occupation right now. Tap “View full EOI insights” for wait-time estimates, state-by-state difficulty, peer comparisons and cohort tracking.
Choose a state to view nomination criteria, place allocations, and recent invitation rounds.
Your employment history should align with these ANZSCO-defined tasks. VETASSESS looks for demonstrable experience in at least five.
answering incoming calls, emails and messages, and assisting customers with their specific inquiries
identifying requirements and recording information into computer systems
coaching staff and assisting call centre operators to resolve problems and customer inquiries
developing rosters and managing staff numbers to meet work flows
listening to calls conducted by call centre operators and providing performance feedback
monitoring and timing calls
creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
updating databases to reflect changes to the status of customers and prospective customers
arranging the despatch of goods, information kits and brochures to customers and interested parties
undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
issuing invoices and receiving electronic payments for goods and services provided
The headline workforce, pay, shortage and demographic indicators for this occupation, sourced from Jobs and Skills Australia.
Our OMARA-registered agents will audit your points, cross-check Call or Contact Centre Team Leader nuances against the latest DHA bulletins, and map a step-by-step case file — in one free 30-minute consultation.
